Frequently Asked Questions
1. Shipping & Delivery
Where do you ship?
We ship worldwide including USA, Canada, UK, Europe, Australia and more.
How long does delivery take?
USA: 6–12 days | UK/Europe: 6–14 days | Australia: 8–15 days | Worldwide: 10–20 days.
How long is order processing?
Most orders process within 2–5 business days depending on demand.
Will I receive tracking information?
Yes, you will receive a tracking link via email once your order ships.
What if my order is delayed?
If tracking doesn’t update for 5+ days, contact us at info@brendaxglobal.com.
2. Orders & Changes
Can I change or cancel my order?
Yes, within 6 hours after placing your order.
I didn’t receive a confirmation email.
Check spam/junk. If still missing, contact support.
Do I need an account to order?
No, you can checkout as a guest.
How do I choose the right size?
Every product page includes a detailed size guide.
3. Returns, Refunds & Exchanges
What is your return policy?
We accept returns for defective, damaged, or incorrect products.
How do I request a return?
Email us within 7 days with photos and your order number.
Do you accept exchanges?
Yes — if the product is defective or incorrect.
Who pays return shipping?
We cover shipping for qualifying issues.
Refund timeline?
Refunds process in 5–10 business days.
4. Payments
What payment methods do you accept?
We accept PayPal, Credit/Debit Cards, Apple Pay, Google Pay, and more.
Do you offer Cash on Delivery?
No — all payments are prepaid and secure.
My payment failed. What should I do?
Try again or contact your bank. If money is deducted but order not created, email us.
5. Custom & Bulk Orders
Do you offer custom designs?
Yes, email us for custom festive/personal designs.
How does custom pricing work?
Your artwork = lower cost.
Our artwork/design = extra design fees apply.
Our artwork/design = extra design fees apply.
Do you offer bulk discounts?
Yes — available for 20+ items.
6. Customer Support
How do I contact support?
Email: info@brendaxglobal.com
Response time?
24–48 hours.
7. Coupons & Sales
Do you offer promo codes?
Yes — follow us on social media.
Are sale items returnable?
Sale items are final unless damaged or incorrect.
8. Holiday Season Questions
Will my holiday order arrive on time?
Order 3–4 weeks early to ensure delivery before Christmas/New Year.